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Zeppelin
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www.bowerswilkins.com
Welcome to Bowers & Wilkins and Zeppelin
When John Bowers rst established Bowers & Wilkins he did so in the belief that
imaginative design, innovative engineering and advanced technology were keys
that could unlock the enjoyment of audio in the home. That belief continues to
inspire every product we design.
Zeppelin is a network connected, wireless active speaker that provides extremely
high performance. Zeppelin is primarily intended to be congured and controlled
using the Bowers & Wilkins Music App. The app is available for both iOS and
Android devices. Some commonly used control functions are also available
via touch buttons on the Zeppelin rear panel. It is only possible to install and
congure a Zeppelin using the Bowers & Wilkins Music App.
Zeppelin will enable you to:
• Listen to audio from streaming services like Tidal, Qobuz, Deezer, Spotify,
Apple Music, and many others.
• Listen to audio over Bluetooth from appropriately enabled Bluetooth source
devices.
• Listen to audio playing anywhere in your home on any compatible Bowers &
Wilkins Wireless speaker connected to your home network.*
The Bowers & Wilkins Music App is required to connect your Zeppelin to your
home network and also to establish connection with other Formation products
in your home. The Bowers & Wilkins Music App also provides some control and
conguration functions during use. Before you begin your Zeppelin installation,
please download and install the Bowers & Wilkins Music App on your iOS or
Android device. The Bowers & Wilkins Music App requires iOS 11.4 or later, or
Android V8.1 or later. Bluetooth and WiFi services must be enabled on your iOS
or Android device. You will also need to know your WiFi network password.
Note: Location Services must be enabled on Android devices during the setup
process. This is because Formation products use a low power form of Bluetooth
(BT-LE) for service communication which on Android devices is only switched on
when Location Services are enabled. Bowers & Wilkins do not use any location
services data for marketing purposes.
*Feature to be enabled in early 2022; compatible with Formation speakers
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1. Contents
Zeppelin
Power cable
Literature pack
2. Installing Your Zeppelin
Your Zeppelin requires a mains power supply to
operate so it must be located within reach of a mains
socket. If your Zeppelin is to use a wired connection
to your home network, it will need to be located
within reach of an appropriate network (Ethernet)
cable and use a USB-C to Ethernet adaptor – see
section 2.1.
Your Zeppelin can be placed on a shelf, table
or furniture unit, or it can be wall-mounted on a
dedicated wall bracket which is available as an
accessory to purchase online.
If you decide to place your Zeppelin on a shelf,
ensure that the shelf is easily able to support the
weight. The audio performance may be diminished
if mounting furniture or shelf panels are imsy or
resonant.
Note: If your Zeppelin is to be mounted on a wall
bracket, be sure to install the bracket in line with
its included instructions. If you are unsure of the
suitability of a wall, or of your ability to install the
wall bracket, you should engage specialist help.
Stud-work and plasterboard walls are unlikely to
provide adequate strength or rigidity to support a
Zeppelin speaker and bracket.
Like the vast majority of speakers, your Zeppelin
radiates sound energy not only forward but also to
the side and rear. Consequently, if your Zeppelin is
positioned close to room boundaries, or particularly
in a corner, bass may become overemphasised.
If you nd that bass from your Zeppelin is too
prominent, moving it to an alternative position may
be benecial, or you can lower the bass level via the
Bowers & Wilkins Music App Settings menu.
2.1 Connections
In addition to a mains power socket, your Zeppelin
speaker also has a USB-C connection for service.
It is possible to connect the Zeppelin to a wired
(Ethernet) connection with the use of an Ethernet-to-
USB-C adaptor (not supplied).
Note: Please connect your Wi-Fi or wired LAN to
a commercially available router that is certied as
telecommunications terminal equipment.
2.2 Switching On and Off
With all connections made, and the Bowers &
Wilkins Music App installed on your mobile device,
your Zeppelin is ready to be set up. Your Zeppelin
has no mains power switch and once connected
to mains will run a short start-up routine before
being ready to use. The start-up routine includes
booting up the speaker, connecting to the network
and establishing a link to any streaming services
and, therefore, can take some time to complete.
During this time the Multifunction button will ash
white during boot up and amber when establishing
a network connection. It will play an audio prompt
when its start-up routine is complete.
When a Zeppelin that has not been previously
used is rst switched on, it will automatically enter
setup mode to enable its connection to your home
network. Setup mode is indicated by a slow amber
pulse illumination of the Multifunction button (see
Diagram 1). The Zeppelin will also appear in the
Bowers & Wilkins Music App as available for set up,
either as a pop-up or after selecting ‘Add Product’
from the app Settings page.
Your Zeppelin manages its operational state and
power consumption entirely automatically and will
switch to a power saving mode after twenty minutes
of inactivity. There is no need ever to switch off your
Zeppelin, however, should you wish to do so, simply
disconnect it from the mains power. Your Zeppelin
will retain its settings without mains power.
3. Restarting / Rebooting
You can restart a Zeppelin speaker with a short
press and release of the Reset button located on the
rear panel (see Diagram 1). Pressing the button will
reboot the Zeppelin off and on again. All settings will
be retained when your Zeppelin restarts. You can
also restart your Zeppelin via the Bowers & Wilkins
Music App Settings page.
4. Factory Reset
If you wish to reset your Zeppelin to its factory
default settings, press and hold the Reset button for
ve seconds. The Reset button location can be seen
in Diagram 1. The reset process will be indicated
by a red Multifunction button and an audio queue;
this process will shut down the Zeppelin. On restart,
your Zeppelin will enter setup mode. All settings will
be deleted when your Zeppelin resets. You can also
reset your Zeppelin via the Bowers & Wilkins Music
App Settings menu.
5. Setting up on a Network
With your Zeppelin in setup mode and with its
Multifunction button pulsing slowly amber, launch the
Bowers & Wilkins Music App on your iOS or Android
device. The app will guide you with prompts through
the setup process.
Note: Zeppelin employs a Bluetooth connection
to the device running the Bowers & Wilkins
Music App during the setup process. Bluetooth
signals have a relatively short range and can
be interrupted by room boundaries, so we
recommend that your Zeppelin and Bowers &
Wilkins Music App device remain close to the
product during the setup process.
The Bowers & Wilkins Music App requires you to
create a user account. When you rst download the
app, you will be asked to sign into your account if
you already have one, or create an account. You will
need to input a username and password. You can
also modify the notications for your account before
setting up. Once you have created an account, you
will need to validate the email address by clicking the
link that will have been sent to your email address.
The Bowers & Wilkins Music App will rst search
for any products in setup mode and then will
automatically prompt you to start the setup process.
Alternatively, you can set up a new product from the
Settings menu by selecting ‘Add Product’ under the
‘Your Devices’ section.
The setup process in the Bowers & Wilkins Music
App will ask you to name the ‘Space’ in which your
Zeppelin is to be used. A list of suggested space
names is provided but you can also create your own.
When you have selected or created a space name,
the app will ask you to press the Multifunction button
on the top of your Zeppelin to conrm the selection.
If a wireless network connection is to be used for
your Zeppelin, the next setup stage is to connect
your Zeppelin to your home WiFi network. The app
will ask you to conrm the correct WiFi network and
ask you to input its password. Alternatively, if your
Zeppelin is connected to your network router using
an Ethernet cable and a USB-C to Ethernet adaptor,
this stage of the setup process will be bypassed.
Note: If you already have other Bowers & Wilkins
compatible products connected to your WiFi
network, the Zeppelin will not require you to
input your WiFi password as this will be shared
securely via the Quick Connect function.
With WiFi network conguration and space selection
complete, your Zeppelin is ready for use. Your
Zeppelin will play an audio prompt to conrm
successful setup.
Diagram 1
Zeppelin control panel and connectors
MultifunctionPause / Play
Power ResetUSB-C
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6. Standalone Bluetooth Setup
It is possible to use your Zeppelin over Bluetooth
without the need to connect the product to a
network. With your Zeppelin in setup mode –
indicated by the Multifunction button pulsing slowly
amber – press and hold the Multifunction button for
5 seconds. The Zeppelin will play an audio prompt
and the Multifunction button will be ashing blue.
This indicates that the Zeppelin is in Bluetooth
pairing mode and can be connected to via your
source device’s Bluetooth menu. The Zeppelin will
be available in the Bluetooth menu under the name
‘Zeppelin’.
Note: In this conguration the product can no
longer be set up onto a network. To connect the
Zeppelin onto a network when in Standalone
Bluetooth mode, you will need to perform a
factory reset of the product via the Reset button
on the rear of the product (see section 4).
The Zeppelin can be paired with multiple devices
by pressing and holding the Multifunction button
for 5 seconds to enter pairing mode. The Zeppelin
can support pairing with up to eight devices. When
in Bluetooth only mode, the Zeppelin’s downward-
facing light will always be on and cannot be
controlled (see section 11).
Note: The Zeppelin will remain in pairing mode
for 2 minutes and time out if no device is paired
within that time. To re-enter pairing mode press
and hold the Multifunction button.
7. Using Your Zeppelin
7.1 The Basics
You can use your Zeppelin to play audio from
streaming services such as Spotify, Apple Music,
Qobuz and Tidal. These can be streamed directly
from the Bowers & Wilkins Music App, Spotify
Connect, Airplay 2 or Bluetooth.
7.2 Spaces
Spaces are a core concept of the Formation product
family. A ‘Space’ is a room or a specic area in your
home in which you listen to music. It is not possible
to use the Zeppelin with any other device in the
same space.
7.3 Playing Audio via the Bowers & Wilkins
Music App
Once you have connected your product and enabled
a music streaming service within the app, you can
browse music from your streaming service. Once
you have selected the track you want to play, simply
click the ‘Play’ button. If you only have a single
space, the music will automatically play in that
space. If you have multiple spaces, clicking ‘Play’ will
display a list of the available spaces in your home,
and selecting a space will play the audio through the
selected space.
7.4 Playing Audio via Spotify Connect
Use your phone, tablet or computer as a remote
control for Spotify. Go to https://www.spotify.com/
connect to learn how.
The Spotify Software is subject to third party licenses
found here: https://www.spotify.com/connect/
thirdparty-licenses.
7.5 Playing Audio via AirPlay
AirPlay enables apps on Apple mobile, laptop or
desktop devices to stream audio over a network to
any AirPlay-compatible speakers, such as Zeppelin.
AirPlay-enabled apps will display the AirPlay icon.
To use AirPlay open the app you wish to use and
select the content you wish to play. Tap on the
AirPlay icon to display a list of available devices
followed by the space name you wish to use.
7.6 Playing Audio via Bluetooth
Bluetooth enables audio apps on mobile, laptop or
desktop devices to stream material over a wireless
connection to your Zeppelin.
To use Bluetooth you will rst need to pair your
device to the Zeppelin. On the Bowers & Wilkins
Music App, select Settings and then select the
space that contains the device you want to pair with.
Selecting ‘Pair new device’ will put the Zeppelin into
Bluetooth pairing mode. Go to the Bluetooth menu
of your device and you will be able to pair with the
Zeppelin. The Zeppelin will use the space name in
the Bluetooth pairing menu. Once paired you can
play audio via any app on your source device. You
can see a list of the paired devices to your Zeppelin
in the Bowers & Wilkins Music App.
Note: The Zeppelin will remain in pairing mode
for 2 minutes and time out if no device is paired
within that time. To re-enter pairing mode repeat
the steps above.
8. Bowers & Wilkins Music App
The Bowers & Wilkins Music App opens on the main
page. At the bottom of the page are four navigation
icons for the main sections of the app: browse,
library, search and settings. The icon illuminated in
yellow indicates which page you are on.
8.1 Browse
The browse page of the Bowers & Wilkins Music
App has content arranged in multiple rows in
a ribbon view that you can search through by
swiping right and left. The browse page shows
recommended playlists that are generated based on
your musical taste, your recently played music and
some recommended playlists curated by Bowers &
Wilkins. You can also scroll down and browse music
from any specic streaming services you have linked
to your app.
Note: The recommendations are based on the
genres, artists, albums and tracks that you
have liked. To like any material simply click the
heart symbol. The more you like the better the
recommendations will be. Your recommendations
will stay with you and your Bowers & Wilkins
account and is not linked to your music streaming
service.
8.2 Library
The Library page groups together all the material
that you have liked either in the Bowers & Wilkins
Music App or in any of your streaming services.
You can search content here by music, podcasts
and radio. If you have liked material in a streaming
service native app, it may not appear in the Bowers
& Wilkins Music App Library straight away.
8.3 Search
You can search for any music via the search function
in the Bowers & Wilkins Music App. The app will
search for results from all of your linked streaming
services.
8.4 Settings
The Settings pages allow you to congure multiple
products within your home. The Settings page is
split into different sections:
• Your Spaces
This section lists out all the spaces within
your home and from this you can congure
individual devices.
• Your Account
This section allows you to modify your account
details and link any music services to your app.
• Your Products
This is where you can trigger any updates that
are available for any of your products in your
home.
8.5 Linking Streaming Services
The Bowers & Wilkins Music App enables you to
select and play music from a number of streaming
services, such as Qobuz, Tidal, Deezer and many
more. To do this the Bowers & Wilkins Music App
needs to be linked to your music streaming service.
This can be done in Settings via the ‘Link Services’
button in ‘Your Account’. Simply tap and follow the
on-screen instructions.
8.6 Player View
When audio is playing on the Zeppelin, you can
control the volume, play/pause the audio, skip
forward and skip back. The Player view can be
minimised by hitting the down arrow on the top left
of the screen. This minimises the player view to the
bottom of the main screen. The Player view can be
maximised by tapping on the mini player view at any
time.
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9. Software Update
Zeppelin is a network connected speaker and, as
such, reliability improvements, new functions and
new features can be enabled via software updates.
When a software update is available for any product
on your network, a tag is marked on the Settings
icon. Going to the Settings page will display the
available update. Tapping this will trigger an update
for all the products on the network that require an
update.
10. Audio Adjustments
The placement of any speaker can have an impact
on the audio. Placing a speaker close to a wall
can overemphasise the bass, and if the speaker is
not facing you, the high frequency content can be
lowered. Therefore, it is possible to adjust the bass
and treble settings of your Zeppelin to allow greater
exibility in positioning within your room. To access
these settings, select Settings and then the name
of the space containing the product you wish to
adjust, then select the device. You can then adjust
the bass and treble from -6dB to +6dB. The settings
will be stored by the Zeppelin when the power is
disconnected but will be reset after a factory reset.
11. Downward-Facing LED
The Zeppelin incorporates a downward-facing LED
light that illuminates the bottom of the Zeppelin. This
down light can be adjusted via the Bowers & Wilkins
Music App. To access the controls, select Settings
and then the name of the space containing the
product you wish to adjust, then select the device.
The light can be enabled and disabled, and the
brightness can also be adjusted.
The downward-facing LED will be illuminated
whenever the Zeppelin is being used. The light will
turn off after 20 minutes of inactivity.
12. Amazon Alexa
The Zeppelin is a smart speaker with the Amazon
Alexa voice assistant inbuilt. To enable this feature,
go to the device level settings page within the
Bowers & Wilkins Music App. Select Settings and
then choose the space containing the Zeppelin on
which you wish to enable the voice assistant. Next,
select the device. The device settings page will be
displayed. You can enable Amazon Alexa here by
linking your Amazon account: simply click the link
and follow the instructions. You can unlink your
Zeppelin from your Alexa account at any time.
To talk to Alexa simply say the trigger word, ‘Alexa’
or press the Voice Service button on the Zeppelin.
Pressing and holding the Voice Service button will
mute the Alexa microphones.
13. Zeppelin Controls
Your Zeppelin has buttons on the upper rear panel
that provide play/pause control, volume adjustment
and voice services – see Diagram 1.
Pressing play/pause will alternately stop and restart
audio playback.
Pressing Volume Up (+) or Volume Down (-) will
adjust the volume of any audio that is being played.
Pressing and holding the + and - buttons will
continuously increase or decrease volume.
Touching the Multifunction button will cycle through
and play the active streams and sources available
to the Zeppelin. The Zeppelin Multifunction button
illumination changes to indicate a variety of
operational states. The illuminations are displayed in
Diagram 2.
Pressing the Voice Service button allows you to
talk to the voice assistant without needing to say
the trigger word. This functionality requires a voice
service to be enabled on your Zeppelin.
14. Cleaning
Should your Zeppelin need cleaning, you can wipe
its top surface with a clean, lint-free cloth and brush
its grille with a soft brush. If you wish to use any
cleaning uid, apply it onto the cleaning cloth and
not directly onto the Zeppelin. Test a small area rst,
as some cleaning products may damage some of
the surfaces. Avoid products that are abrasive, or
contain acid, alkali or antibacterial agents.
15. Support
Should you require further help or advice regarding
your product please visit the support site: www.
bowerswilkins.com/support.
16. Environmental Information
This product automatically manages its power state
without the need of any interaction. When connected
to a network and not in use, the power consumption
is automatically reduced below 2 watts.
This product complies with international directives,
including but not limited to the Restriction of
Hazardous Substances (RoHS) in electrical and
electronic equipment, the Registration, Evaluation,
Authorisation and restriction of Chemicals (REACH)
and the disposal of Waste Electrical and Electronic
Equipment (WEEE). Consult your local waste
disposal authority for guidance on how properly to
recycle or dispose of this product.
Diagram 2
Multifunction indicator illuminations
Illumination Operational state
Flashing white Start-up in progress
Pulsing amber Ready for setup
Flashing amber Firmware update in progress
Pulsing white Audio pull in progress
Pulsing red Error – contact support
Solid red Error – contact support
Flashing red Factory reset in progress
Flashing blue Bluetooth pairing mode
Solid blue Bluetooth connection established