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Original instructions
CE.04.00.1143.00-A
XXXX
Ninebot eKickScooter
Product Manual
Manuel du produit
Produkthandbuch
Manuale del prodotto
Manual del producto
Instrukcja obsługi
Producthandleiding
Manual do produto
EN
FR
DE
IT
ES
PL
NL
PT
Raccolta Carta
The manufacturer reserves the right to make changes to the product, release firmware updates, and update this manual at any time. Visit
www.segway.com or check the Segway Mobility app to download the latest user materials. You must install the app, activate your
KickScooter, and obtain the latest updates and safety instructions.
Le fabricant se réserve le droit d'apporter des modifications au produit, de publier des mises à jour du firmware et de mettre à jour ce manuel
à tout moment. Visitez www.segway.com ou consultez l'application Segway Mobility pour télécharger les derniers contenus destinés à
l'utilisateur. Vous devez installer l'application, activer votre Kickscooter et obtenir les dernières mises à jour et consignes de sécurité.
Der Hersteller behält sich das Recht vor, jederzeit Änderungen am Produkt vorzunehmen, Firmware-Updates zu veröffentlichen und dieses
Handbuch zu aktualisieren. Besuchen Sie www.segway.com oder schauen Sie in der Segway Mobility -App nach, um die neuesten
Benutzermaterialien herunterzuladen. Sie müssen die App installieren, Ihren KickScooter aktivieren und die neuesten Aktualisierungen und
Sicherheitsanweisungen erhalten.
Il produttore si riserva il diritto di apportare modifiche al prodotto, rilasciare aggiornamenti del firmware e aggiornare il presente manuale in
qualsiasi momento. Visitare il sito www.segway.com o controllare l'app Segway Mobility per scaricare i materiali più recenti rivolti agli utenti.
È necessario installare l'app, attivare il KickScooter e ottenere gli ultimi aggiornamenti e le istruzioni di sicurezza.
El fabricante se reserva el derecho de realizar cambios en el producto, fabricar actualizaciones de sus piezas y actualizar este manual en
cualquier momento. Visite www.segway.com o consulte la aplicación Segway Mobility para descargar los materiales más recientes para el
usuario. Debe instalar la aplicación, activar el KickScooter y obtener las últimas actualizaciones e instrucciones de seguridad.
Producent zastrzega sobie prawo do wprowadzania zmian w produkcie, aktualizacji oprogramowania wbudowanego oraz aktualizacji niniejszej
instrukcji w dowolnym momencie. Odwiedź witrynę www.segway.com lub otwórz aplikację Segway Mobility , aby pobrać najnowsze materiały
dla użytkownika. Musisz zainstalować aplikację, aktywować hulajnogę KickScooter, a także uzyskać najnowsze aktualizacje i instrukcje
dotyczące bezpieczeństwa.
De fabrikant behoudt zich het recht voor om op elk moment wijzigingen aan het product aan te brengen, firmware-updates uit te brengen en
deze handleiding bij te werken. Ga naar www.segway.com of bekijk de Segway Mobility -app om het nieuwste gebruikersmateriaal te
downloaden. U moet de app installeren, uw KickScooter activeren en de nieuwste updates en veiligheidsinstructies verkrijgen.
O fabricante reserva-se o direito de fazer alterações no produto, lançar atualizações de firmware e atualizar este manual a qualquer
momento. Visite www.segway.com ou verifique a aplicação Segway Mobility para descarregar os materiais de utilizador mais recentes. Deve
instalar a aplicação, ativar a sua KickScooter e obter as últimas atualizações e instruções de segurança.
EN
FR
DE
IT
ES
PL
NL
PT
EN The pictures shown are for illustration purposes only. The actual product may vary.
FR Les images sont présentées à titre indicatif uniquement. Le produit réel peut varier.
DE Die gezeigten Abbildungen dienen nur zur Veranschaulichung. Das tatsächliche Produkt kann davon abweichen.
IT Le immagini mostrate sono solo a scopo illustrativo. Il prodotto effettivo può subire variazioni.
ES Las imágenes que se muestran son solo para fines ilustrativos. El producto real puede variar.
PL Przedstawione obrazy służą wyłącznie do celów ilustracyjnych. Faktyczny produkt może wyglądać inaczej.
NL De getoonde foto's zijn alleen ter illustratie. Het werkelijke product kan variëren.
PT As imagens apresentadas são meramente ilustrativas. O produto real pode variar.
Power Button: Press the button to power on the scooter; press and hold the button for 2 seconds to power it off. When the scooter is on,
press the button to turn on/off the headlight and the tail light, and press twice to switch between the speed modes.
Speedometer: It displays the current speed of the scooter, as well as error codes.
Walk Mode: The headlight is always on and taillight is breathing, and they can't be turned off. The taillight is brighter when braking.
Speed Mode: There are 3 modes available. The top speed is as follows:
* Ranges of Speed Modes: Tested while riding with a full battery, 75 ± 5 kg (165 ± 11 lbs) load, 25 ±5°C (77 ± 9 °F), at the max. speed
of each speed mode on average on pavement.
Left Directioin Indicator: When this icon blinks, it indicates that the direction indicators on the left side are turned on.
Right Directioin Indicator: When this icon blinks, it indicates that the direction indicators on the right side are turned on.
Error Notification: It indicates that the scooter has detected an error.
Temperature Warning: It indicates that the battery temperature has reached 55°C (131°F) or is below 0°C (32°F).
* At this point, the scooter cannot accelerate normally and may not be charged. Do not use until the temperature has reverted to the
normal range.
Bluetooth: It indicates that the scooter has been successfully connected to the mobile device.
Battery Level: The total battery power equals 5 bars.
* The battery power is very low when the first battery bar is red. Please charge your scooter immediately.
Locking Reminder: When the icon lights up, it means the scooter is locked. If abnormal movements are detected, the scooter will start
beeping and the tail light will falsh.
Diagram
1
EN EN
Dashboard & Power Button
Speedometer
Temperature Warning
Locking Reminder
Bluetooth
Speed Mode
Walk Mode
Headlight
Error Notification
Battery Level
Power Button
Model
Mode E2 II Speed limit E2 Plus II Speed limit
15 km/h (9.3 mph)
20 km/h (12.4 mph)
20 km/h (12.4 mph)
15 km/h (9.3 mph)
20 km/h (12.4 mph)
25 km/h (15.5 mph)
E2 II Ranges*
25 km (15.5 miles)
20 km (12.4 miles)
20 km (12.4 miles)
E2 Plus II Ranges*
25 km (15.5 miles)
25 km (15.5 miles)
20 km (12.4 miles)
D (Standard mode)
E (Energy-saving mode)
S (Sport mode)
Bell
Handlebar
Electronic Throttle
Direction Indicator Switch
Left Direction Indicator
Right Direction Indicator
Left Direction Indicator
Right Direction Indicator
Snap Hook
Dashboard
Brake Lever
Headlight
Stem
Safety Button
Returning mark
Folding Mechanism
Quick-release Lever
Front Shock Absorber
Front Fender
Hub Motor
Charge Port
Footboard
Buckle
Rear Fender
Drum Brake
Tail Light &
Rear Reflector
Side Reflector
Front Reflector
Kickstand
Battery Compartment
Power Button
License
Plate Holder
01 02
Approx. 20 km/h (12.4 mph)
Approx. 20 km (12.4 miles)
Approx. 12%
Mostly smooth roads or normal asphalt, tarmac roads
-10–40°C (14–104°F)
-10–50°C (14–122°F)
IPX4
Approx. 7.5 h
EN EN
This product is certified to ANSI/CAN/UL-2272 by TUV Rheinland.
The battery complies with UN/DOT 38.3.
The battery complies with ANSI/CAN/UL-2271.
European Union Compliance Statement
Important WEEE information
This symbol on the product or on its packaging indicates that used electrical and electronic products should not be
mixed with unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste
equipment by arranging to return it to designated collection points.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on
human health and the environment, which could otherwise arise from inappropriate waste handling.
Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.
Please contact your local authority for further details of your nearest designated collection point.
Battery recycling information for Users
This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted
municipal waste.Your participation is an important part of the effort to minimize the impact of batteries and
accumulators on the environment and on human health. For proper recycling you can return this product or the
batteries or accumulators it contains to your supplier or to a designated collection point.
Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on
human health and the environment, which could otherwise arise from inappropriate waste handling.
Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.
there are separate collection systems for used batteries and accumulators.
Please, dispose of batteries and accumulators correctly at your local community waste collection/recycling center.
Radio Equipment Directive
Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product listed in this section comply with the essential
requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU.
Restriction of the use of certain hazardous substances (RoHS) Directive
Ninebot (Changzhou) Tech Co., Ltd. hereby declares the whole product including parts (cables, cords, and so on)
meets the requirements of RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU)
2015/863 on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS
recast" or "RoHS 2.0").
Certifications
3
Specifications
2
Approx. 1081 × 479 × 1176 mm
(42.6 × 18.9 × 46.3 in)
Approx. 1081 × 479 × 545 mm
(42.6 × 18.9 × 21.5 in)
Approx. 16.3 kg (35.9 lbs) Approx. 16.5 kg (36.4 lbs)
Product
Rider
Machine
Battery
Motor
Charger
Ninebot eKickScooter E2 Plus II
Item Parameter
Name
Model
Length × Width × Height
Folded: Length × Width × Height
Max. Payload
Recommended Age
Required Height
Max. Speed
Range at Max. Speed [1]
Max. Slope
Traversable Terrain
Operating Temperature
Storage Temperature
IP Rating
Duration of Charging
Nominal Voltage
Max. Charging Voltage
Charging Temperature
Nominal Energy
Nominal Capacity
Battery Management System
Output Power
Input Voltage
Max. Output Voltage
Rated Output
Tires
Direction Indicators
8.1-inch inner hollow shock-absorbing tires
36.3 W
100-240 V~ 50-60 Hz
25.2 V
24.2 V 1.5 A
Max. power
Model
Front and rear direction indicators
Nominal Power
21.6 V
25.2 V
0°C–44°C (32–111°F)
220 Wh
10.2 Ah
Protection against overvoltage/undervoltage/short circuit/over-
current/over temperature
90 kg (198 lbs)
14+
140 cm+ (4'6''+)
[1]: Range at Max. Speed: Tested while riding with a full battery, 75 ± 5 kg (165 ± 11 lbs) load, 25 ± 5°C (77 ± 9 °F), at the max. speed on pavement.
* Some of the factors that affect range include speed, load, number of starts and stops, ambient temperature, etc.
Tire
Other
051402BB
Ninebot eKickScooter E2 II
051401EE
Net Weight
NBW25D201D5N-UKNBW25D201D5N-EU
0.3 kW, 300 W
0.50 kW, 500 W
0.25kW, 250W
0.45kW, 450W
Approx. 25 km/h (15.5 mph)
03 04
Machinery Directive
Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product listed in this section comply with the essential
requirements and other relevant provisions of the Machinery Directive 2006/42/EC.
EU Authorised Representative:
Segway-Ninebot Europe
Dynamostraat 7, 1014 BN Amsterdam, The Netherlands.
Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product model: 051401EE, 051402BB comply with the
essential requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU, the machinery
directive 2006/42/EC, and the RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU)
2015/863.
The declaration of conformity can be viewed at the following address:
https://eu-en.segway.com/instruction-manuals
EN EN
5Common Failures
Possible causesError code Solution
Bluetooth communication failure
Abnormal 1A phase current sampling of motor
Abnormal 1B phase current sampling of motor
Abnormal 1C phase current sampling of motor
Abnormal throttle hall sampling
Abnormal brake hall sampling
Abnormal default voltage
Abnormal data writing/reading
Incorrect FLASH operation
Default S/N
Abnormal battery temperature
Abnormal controller temperature
Abnormal motor temperature
Motor not calibrated
Abnormal bus current sampling
Motor phase loss
Motor stalled
10
11
12
13
14
15
24
26
31
35
39
40
41
42
45
50
52
Check the connection of the dashboard communica-
tion wire and the control cable, or contact after-sales
service or an authorized dealer.
Please contact after-sales service or an authorized
dealer.
Please contact after-sales service or an authorized
dealer.
Check whether the KickScooter's S/N is the default S/N.
Check the working environment of battery, or contact
after-sales service or an authorized dealer.
Controller temperature is too high, please contact
after-sales service or an authorized dealer.
Please contact after-sales service or an authorized
dealer.
Check whether the wire connected with the motor and
the controller is loose, or contact after-sales service or
an authorized dealer.
Check whether the KickScooter is overload, or contact
after-sales service or an authorized dealer.
Check whether the throttle is pressed when powered on,
or contact after-sales service or an authorized dealer.
Check whether the breke lever is squeezed when
powered on, or contact after-sales service or an
authorized dealer.
Check whether the wire connected with the battery
cable and the controller is loose, or contact after-sales
service or an authorized dealer.
4
Ninebot is the trademark of Ninebot (Beijing) Tech Co., Ltd; Segway and the Rider Design are the registered trademarks of
Segway Inc., App Store and Apple Logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks
of Google LLC.The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of
such marks by Segway-Ninebot is under license. Other trademarks and trade names are those of their respective owners.
We have attempted to include descriptions and instructions for all the functions of the KickScooter at the time of printing.
However, due to constant improvement of product features and changes of design, your KickScooter may differ slightly from
the one shown in this document. Scan the QR code or visit the Apple App Store (iOS) or the Google Play Store (Android) to
download and install the App.
Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions
mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and
functionality of the KickScooter product and documentation without prior notice.
© 2024 Segway-Ninebot. All rights reserved.
（※The Segway Mobility App can support KickScooter with built-in Bluetooth）
Trademark
Bluetooth Frequency Band(s)
Max. RF Power
2.4000-2.4835GHz
20 mW
Keep the instruction sheet since it contains important information.
Go to www.segway.com for this product's compliance documents in accordance with REGULATION (EU) 2023/1542.
The battery of this product has to be recycled together with the controller for recycler's further operation.
Please go to www.segway.com to see PSTI compliance documents.
WARNING
Risk of Fire and Electric Shock –Battery and/or battery components are not user replaceable.
05 06
EN EN
6Wiring Diagram
Controller
Motor
Dashboard
Throttle
Brake
Headlight
MCU
Buzzer
Display
Bluetooth
Module
U
V
W
Motor driver
Battery
BMSCell
Voltage
Sampling
Current
Sampling
Tail light
Direction Indicator Direction Indicator Button
Key
7Recommended Maintenance Schedule
To ensure safe riding, day to day care and regular maintenance are essential. You, the owner, havecontrolandknowledge
ofhowoftenyouuseyourscooter,howhardyouuseitandwhereyouuseit. It is the owner's responsibility to perform
regular checks and bring your scooter to authorized service center for inspection and service. Please refer to the
maintenance schedule below.
Note: This maintenance schedule charges a service fee.
Item Component
Mainframe parts Use a soft, wet cloth to wipe the mainframe clean.
Tire wear
Screws on the
stem top
Mainframe
maintenance
Check if the tires are cracked, deformed, or
significantly worn.
Tighten the six screws fixed with the handlebar and
the stem. The suggested torque is 5.5±0.3 N·m.
Tighten the screw on the throttle. The suggested
torque is 2±0.1 N·m.
Tighten the screws on the brake levers. The
suggested torque is 5±0.1 N·m.
Tighten the screws on the stem top. The suggested
torque is 2±0.1 N·m.
Maintenance Method Every 3
months
Every 6
months or
every
500km
(310 miles)
After 2 years
or the total
mileage >
5,000km
(3,107 miles)
√√
√√
√√√
√√√
Hub motor
Rear wheel
maintenance
Drum Brake
To accelerate and decelerate, check if the hub motor
is stalled or has abnormal sounds.
Check if the rear wheel is stalled or gets shaky, or the
axis shaft is unbalanced.
1) Spin the rear wheel, it spins normally. The rear wheel
shall not stuck or make abnormal sounds.
Note: Slight noise does not affect riding safety. But if the
drum brake makes a loud noise when you apply brakes,
please contact customer service for support.
2) Squeeze the brake lever, the rear wheel stops moving.
√√
√√
√√
Function
Inspection
07 08