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User’s Manual - CANVIO BASICS EN_2
User’s Manual
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Check the Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connecting the drive to your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dismount and disconnect the drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Cleaning the drive case / enclosure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Further Advise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
TOSHIBA Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
User’s Manual - CANVIO BASICS EN_3
Introduction
Thank you for choosing our TOSHIBA Canvio Basics Hard Drive.
Please read this User’s Manual carefully, as it contains all relevant information for installation, usage and
maintenance of the drive, as well as security and safety advice.
In case it does not behave as expected, please refer to the “Frequently Asked Questions” section at the end of
this manual.
Check the Components
This User’s Manual is also available for download: www.toshiba-storage.com/downloads/
Please refer to “Instruction Manual for Safety and Comfort” that is preloaded on this external hard drive.
System Requirements
Installing the drive
Some information about bus-powered operation and the supplied USB cable:
Your drive is bus-powered. Therefore, there is no need to connect an external power supply as all needed current
will be supplied by the connected USB port(s).
Passive USB hubs or USB connectors like keyboards, mice or similar products cannot be used or connected to
the drive.
Make sure that the connectors will be inserted correctly.
Never use pressure for connecting the cables. Check the polarity before connecting!
USB 3.0 is backward compatible with USB 2.0.
Canvio Basics USB 3.0 Micro-B cable Support document
NOTE
Formatted NTFS for Windows 11 / Windows 10 / Windows 8.1
Requires reformatting for macOS v12.0 / v11.5 / v10.15
One free port of USB 3.0 or USB 2.0
User’s Manual - CANVIO BASICS EN_4
Connecting the drive to your computer
1. Plug the USB 3.2 Gen 1 micro-B connector into the corresponding port of the drive itself.
2. With your computer powered on and fully booted up, plug the USB Type-A connector into a USB Type-A port of
your computer.
< Windows PC >
Immediately,
the Power/Data indicator light will illuminate
the drive will power up
the drive should mount and a new drive icon should appear in “My Computer”
< Mac >
Immediately,
the Power/Data indicator light will illuminate
the drive will power up and is ready to use
Requires USB Type-A port.
NOTE
User’s Manual - CANVIO BASICS EN_5
Dismount and disconnect the drive
It is strongly recommended not to unplug the drive by just unplugging the cable connection as it may be that data is
written to the drive at that time. Such data will be lost and the drive may be damaged physically!
Please follow the steps below for a safe dismount of the drive.
< Windows PC >
1. Click the “Hardware and Eject Media – icon”.
A pop-up message box will appear listing the external devices connected to your computer.
2. Select the TOSHIBA drive to eject.
After a few seconds, you will get the notification that it is now safe to remove the device.
3. Click “OK” and you can unplug the drive now.
< Mac >
Ctrl-click on the hard disk icon and choose “Eject”.
OR
Drag the hard disk icon to the trashcan.
You can unplug the drive now.
Cleaning the drive case / enclosure
Before cleaning the drive, make sure that it’s physically disconnected from the computer. We suggest to use standard
products for cleaning it and to make sure that possible remaining liquid on the surface will be wiped off.
Further Advise
For any further action of normal operation such as renaming the drive, backup data, or file management, we suggest
to read your operation system user’s manual.
Also for maintenance tasks such as defragmenting and optimisation we suggest to refer to the operating system
user’s manual.
We also strongly suggest having anti-virus software installed to protect your data against intended damage caused
by virus or trojan programs.