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E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
"Menu Learning Screen" Link
Contents
Guide
Connections
7Connection Guide
9 Connecting an Antenna (Aerial)
10 Connecting to the network
15 Displaying your mobile device screen on the TV
17 Connection Cables for External Devices
19 Switching between external devices connected to the TV
22 Connection Notes
Remote Control and Peripherals
25 About the Samsung Smart Remote (QLED TV/The Frame
(43-inch or larger models)/The Serif/OLED TV)
28 About the Samsung Smart Remote (The Frame (32LS03B
model)/BU8 Series)
31 About the Samsung Smart Remote (The Sero)
34 Connecting the Samsung Smart Remote to the TV
35 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
35 Learn how to use Samsung Smart Remote
36 Using Anynet+ (HDMI-CEC)
37 Controlling the TV with a Keyboard, Mouse or Gamepad
41 Entering Text using the On-Screen Virtual Keyboard
Smart Features
43 Using Smart Hub
48 Using Ambient Mode
54 Using Art Mode
62 Using Samsung Gaming Hub
65 About the Media Home Screen
68 About the Menu Home Screen
72 Using a Samsung account
74 Using the Shortcuts
77 Using Workspace
84 Using the Apps Service
88 Using the e-Manual
90 Using the Internet
91 Using SmartThings
96 Playing pictures/video/music
102 Using Multi View
104 Using Bixby
109 Using the Game Bar
TV Viewing
114 Using the Guide
118 Recording programmes
121 Setting Up Schedule Viewing
122 Using Timeshift
123 Buttons and functions available while recording a
programme or Timeshift
125 Using the Channel List
127 Using the channel edit function
129 Using a Personal favourites List
130 TV-Viewing Support Functions
Picture and Sound
137 Using Intelligent Mode
140 Adjusting the Picture Quality
143 Picture Support Functions
145 Setting the Viewing Environment for External Devices
149 Conguring a Sound Mode and Expert Settings
151 Using the Sound Support Functions
System and Support
154 Using the Time Functions and the Timers
157 Using the Power and Energy Saving Functions
159 Using the Panel Care Functions
160 Updating the TV's Software
161 Using the Parental Settings function
162 Audio and Video Functions for the Visually or Hearing
Impaired
168 Using Voice Assistants on the TV
169 Using Other Functions
171 HbbTV
172 Using a TV Viewing Card (“CI or CI+ Card”)
175 Teletext Feature
Precautions and Notes
179 Before Using the Recording and Timeshift Functions
181 Supported broadcasting audio options
182 Read Before Using Apps
183 Read Before Using the Internet Function
185 Read Before Playing Photo, Video or Music Files
198 Read After Installing the TV
199 Supported Resolutions for UHD Input Signals
200 Resolutions for Input Signals supported by 8K models
(QN7**B Series or higher)
201 Supported Resolutions for FreeSync (VRR)
202 Read Before Connecting a Computer (Supported
Resolutions)
205 Supported Resolutions for Video Signals
207 Read Before Using Bluetooth Devices
208 Licences & Other Information
Troubleshooting
Picture Issues
210 The screen is ashing or has become dark
211 The picture is not bright, or the picture colours do not look
clear
212 The picture colours are black and white or do not look the
way they should look
212 The TV automatically turns off by itself
213 TV (The Frame TV) cannot be turned off.
213 Unable to power on
213 The TV remains on or does not turn on automatically.
214 Unable to nd a Channel
214 The TV image does not look as good as it did in the store.
214 Displayed video looks blurry
215 The picture is distorted.
215 There is a dotted line on the edge of the screen.
215 The picture won’t display in full screen.
215 The Subtitle function in the TV menu is deactivated.
216 Subtitles appear on the TV screen.
216 The HDR of the connected external device turns off.
Sound and Noise Issues
217 How can I connect an audio device to the TV?
217 There is no sound or the sound is too low at maximum
volume.
217 The picture is good but there is no sound.
218 HDMI (eARC) is connected, and there is no sound.
218 The speakers are making an odd sound.
218 The sound is interrupted.
219 Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
219 The TV audio is not being played through the Sound bar or
A/V receiver.
219 The sound is not heard clearly.
220 The volume of the external device cannot be adjusted.
220 I want to turn the TV and audio device off and on at the
same time.
Channel and Broadcast Issues
221 "Weak or No Signal" displayed in TV mode or cannot nd
channel.
221 The TV is not receiving all channels.
221 The subtitles are not provided on a digital channel.
221 Broadcasting is deactivated.
External Device Connectivity Issues
222 The "Mode Not Supported" message appears.
222 The video is OK but there is no audio.
222 I want to connect to a PC and mobile device via screen
mirroring.
223 No screen appears when connecting the TV to an external
device.
223 I want to connect to a Bluetooth speaker.
223 The PC screen does not appear or it ickers.
Network Issues
224 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
224 Wired network connection failed.
224 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
225 What is Anynet+?
225 Anynet+ does not work. The connected device is not
displayed.
225 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
226 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
226 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
226 The Anynet+ device won't play.
Remote Control Issues
227 The remote control does not work.
227 External devices cannot be operated with the TV remote
control.
Recording Issues
228 The Timeshift or recording function cannot be used.
228 Cannot record videos received from an external device or
Samsung TV Plus.
228 The "Format Device" message appears when the Timeshift
or recording function is used.
228 The recorded les on the TV are not played back on a PC.
Apps
229 I launched an app, but it's in a different language. How can I
change the language?
229 The app does not work properly. Its image quality is poor.
229 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
230 Some les are interrupted during playback.
230 Some les can't be played.
Voice Assistant Issues
231 The microphone is off.
231 The voice commands do not work well.
231 Bixby/Alexa answers although I did not call it.
232 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
232 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
233 During voice recognition, the heavy load message appears
and the function does not work.
233 I want to see weather information of the desired area.
Other issues
234 The TV is hot.
234 The TV smells like plastic.
234 The settings are lost after 5 minutes or every time the TV is
turned off.
234 The TV is tilted to the side.
234 The stand is wobbly or crooked.
234 A POP (TV’s internal banner ad) appears on the screen.
235 The TV is making a popping noise.
235 The TV is making a humming noise.
235 The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
236 Self Diagnosis
236 Cannot select Signal Information in Self Diagnosis.
237 Reset Smart Hub
237 Reset picture
237 Reset sound
Getting Support
238 Getting support through Remote Management
238 Finding the contact information for service
238 Requesting service
FAQ
The TV Screen does not Display Properly
The TV does not Turn On
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
Network Access is not Available
There is No Sound or the Speakers are Making an Odd Sound
The Remote Control does not Work
Updating the Software