Contents
About This Manual
Introduction to the Manuals...................5
Marks and Symbols.........................5
Descriptions Used in this Manual...............5
Operating System References..................6
Copyright................................6
Trademarks...............................7
Important Instructions
Safety Instructions..........................9
Restrictions on Copying.....................10
Product Features
Auto Cropping for Multiple Originals...........12
Capable of Scanning Various Types of Originals. . . 12
Paper Protection to Reduce Damage to the
Originals................................13
Notication of Dirt on the ADF............... 13
Scanner Basics
Part Names and Functions...................15
Buttons and Lights on the Control Panel.........17
Buttons and Lights.......................17
Error Indicators.........................17
Information on Applications..................18
Application for Scanning Documents
(Document Capture Pro / Document Capture). . 18
Application for Controlling the Scanner
(Epson Scan 2)..........................18
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 19
Soware for Managing Devices on the
Network (Epson Device Admin).............19
Application for Creating Driver Packages
(EpsonNet SetupManager).................20
Option Items and Consumables Information. . . . . . 20
Cleaning Kit Codes...................... 20
Specications and Placing of
Originals
Placing Originals into the ADF. . . . . . . . . . . . . . . . 22
General Specications for Originals being
Scanned (ADF).........................22
Types of Originals that Require Attention
(ADF)................................22
Types of Originals that Must Not be Scanned
(ADF)................................23
Specications and Placing of Originals (ADF). . . 24
Placing Originals on the Scanner Glass. . . . . . . . . . 34
Placing an Original...................... 35
Placing ick Originals................... 36
Placing Multiple Originals at Once...........38
Using the ADF and Scanner Glass Together in a
Single Scan..............................40
Scanning
Scanning Using a Scanner Button..............43
Scanning from a Computer...................43
Scanning Using Document Capture Pro
(Windows)............................ 43
Scanning Using Document Capture (Mac OS). . . 50
Scanning Using Epson Scan 2...............56
Soware Image Quality Adjustment Features. . . .61
Setting a Job..............................61
Creating a Job and Assigning a Job to the
Control Panel (Windows)..................61
Creating and Registering a Job (Mac OS). . . . . . .61
Assigning a Job to the Control Panel (Mac OS). . 62
Useful Features
Setting the Glass Surface Stain Detection Feature. . .64
Setting the Document Protection Feature........ 65
Maintenance
Cleaning Outside the Scanner.................68
Cleaning the ADF......................... 68
Resetting the Number of Scans Aer
Cleaning the ADF (Regular Cleaning).........72
Cleaning the Scanner Glass...................73
Energy Saving............................75
Transporting the Scanner....................76
Updating Applications and Firmware...........77
Updating Firmware without Connecting to
the Internet............................77
Solving Problems
Problems with the Scanner...................80
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Scanner Lights Indicate an Error.............80
A Message Prompting You to Perform
Cleaning (Regular Cleaning) is Displayed. . . . . . 80
e Scanner Does Not Turn On.............80
e Scanner Turns O Unexpectedly......... 80
Problems Starting Scanning..................81
Cannot Start Scanning from Computer........81
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . . 83
Multiple Originals Are Fed (Double Feed). . . . . . 83
Removing Jammed Originals from the Scanner. . 83
Paper Jams, Paper Feed Errors, and
Document Protection Issues Occur Frequently. . 88
Paper Protection Does not Work Correctly. . . . . 90
Originals are not Ejected Neatly.............90
e Originals Get Dirty...................90
Scanning Speed Slows Down when Scanning
Continuously...........................90
Scanning Takes a Long Time................90
Scanned Image Problems....................91
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass........91
Lines (Streaks) Appear when Scanning from
ADF.................................91
Alert About Stains Inside the Scanner Still
Appears...............................92
Colors Are Uneven in Images Scanned Using
the ADF.............................. 92
Text Scanned from the ADF Appears
Distorted, Blurred, or Misaligned............92
Expanding or Contracting the Scanned
Image Using the ADF.....................92
An Image on the Back of Your Original
Appears in Your Scanned Image.............93
Scanned Text or Images are Missing or Blurred. . 93
Moiré Patterns (Web-Like Shadows) Appear. . . . 94
Cannot Scan the Correct Area on the
Scanner Glass.......................... 94
Cannot Scan Multiple Originals at the Same
Time.................................95
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original...............................96
Character is not Recognized Correctly........ 96
Binding Margins of a Booklet are Distorted
or Blurred.............................97
Cannot Solve Problems in the Scanned Image. . . 97
Document Capture Pro Problems..............97
Uninstalling and Installing Applications.........98
Uninstalling Your Applications..............98
Installing Your Applications................99
Technical Specications
General Scanner Specications...............101
Dimensions and Weight Specications......... 102
Electrical Specications.................... 103
Environmental Specications................104
System Requirements......................104
OSS License.............................104
Standards and Approvals
Standards and Approvals for European Models. . . 106
Standards and Approvals for Australian Model. . . 106
Standards and Approvals for the U.S. and
Canadian Models.........................106
Where to Get Help
Technical Support Web Site..................108
Contacting Epson Support..................108
Before Contacting Epson................. 108
Help for Users in the U.S. and Canada........108
Help for Users in Latin America............109
Help for Users in Europe..................110
Help for Users in Taiwan..................110
Help for Users in Australia................111
Help for Users in New Zealand.............111
Help for Users in Singapore............... 112
Help for Users in ailand................ 112
Help for Users in Vietnam................ 113
Help for Users in Indonesia................113
Help for Users in Hong Kong.............. 113
Help for Users in Malaysia................ 114
Help for Users in India...................114
Help for Users in the Philippines............115
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About This Manual
Introduction to the Manuals...........................................5
Marks and Symbols..................................................5
Descriptions Used in this Manual....................................... 5
Operating System References...........................................6
Copyright.........................................................6
Trademarks....................................................... 7
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
To view user manuals, visit the following website and search for your model:
https://epson.com/support (U.S.)
https://epson.ca/support (Canada)
https://latin.epson.com/support (Latin America)
http://www.epson.eu/support (Europe)
http://support.epson.net/ (Other Regions)
OStart Here (paper manual)
Provides information on setting up the scanner.
Ois guide "User's Guide" (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, various manuals and help are included in the applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
OScreenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
OIllustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
About This Manual
>
Descriptions Used in this Manual
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