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EN-US
WITHINGS
PRODUCT GUIDE
32
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Important notice
Before using Withings Body Comp, review the informa-
tion in this guide. You may also find this guide online at:
https://www.withings.com/us/en/guides
Retain this documentation for future reference.
Installation instructions are available within the Quick Start
Guide provided with this user guide.
Please contact Withings when in need of assistance, setting
up, using or maintaining the device or to report unexpected
operations or events.
Any serious incident related to the Withings Body Comp
should be reported to Withings and competent authorities
in your country of residence.
Disclaimer
Information in this guide may change without notice.
WITHINGS,
2 rue Maurice Hartmann,
92130 Issy-les-Moulineaux,
FRANCE
Intended Use (U.S. Regions)
!Warnings & safety notice
- The device is not intended to continuously monitor vital signs
in critical conditions or where the nature of the variations is
such that it could result in immediate danger to the user.
- The device does not provide alarms.
- Keep away from children and pets. Small parts may be inhaled
or swallowed.
- Exposing the device to prolonged lint, dust or light (including
sunlight) may reduce its life or damage it.
- Inspect electrodes for warping, surface damage or corrosion
and check for any other form of damage.
- Do not use the device if it is damaged. Use of a damaged
device could cause injury or equipment failure.
- Do not submerge the scale or any of the components in water.
- Do not try to repair or modify this equipment yourself.
No service or repairs should be performed on the device other
than the maintenance listed in this guide.
- Do not use accessories, detachable parts, or materials not
described in the product guide.
- Avoid using the device on feet with poor skin integrity, such as
cuts, wounds or damaged skin.
Withings Body Comp is a connected smart scale providing
the following wellness features:
- measure weight
- calculate Body Mass Index (BMI)
- measure pulse rate
- estimate vascular age
- compute electrodermal activity score
Additionally, Withings Body Comp is intended: to measure body
composition for weight management purposes, and to maintain
healthy levels of muscle, bone and fat mass, and encourage
healthy living. It is intended for use in adults.
EN – U.S. REGIONS
USER GUIDE This guide explains how to use your Withings Body Comp.
It applies to users in the United States of America.
- Self-diagnosis and self-treatment can be dangerous.
Always consult your doctor in case of questions or doubts.
- Do not use the device if you have a cardiac pacemaker, an
implantable cardioverter-defibrillator (ICD), or other implanted
electronic devices.
- If you are pregnant, accuracy may be impacted for body
composition analysis, electrodermal activity score, vascular age.
Consult your doctor during pregnancy.
- Misuse of the device can cause injury.
- Do not step on the scale with wet feet. Potential allergic reactions
may occur due to contact with materials used in the device.
!Warnings & safety notice
- No modification of this equipment is allowed.
- Use of accessories, transducers and cables other than those
specified or provided by the manufacturer of this equipment
could result in increased electromagnetic emissions or
decreased electromagnetic immunity of this equipment and
result in improper operation.
- Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be
used no closer than 30 cm (12 inches) to any part of the device,
including cables specified by the manufacturer. Otherwise,
degradation of the performance of this equipment could result.
- Use of this equipment adjacent to or stacked with other
equipment should be avoided because it could result in
improper operation. If such use is necessary, this equipment
and the other equipment should be observed to verify that
they are operating normally.
- Do not interconnect this equipment with other equipment not
described in the product guide.
- Follow operational and storage conditions as described in
the technical specifications section of this guide. Otherwise,
measurement results may be impacted.
How to use Withings Body Comp and take a first measurement
- Follow the information in the Quick Start Guide and in the
Withings application to set-up your device.
- To wake up your device for the first time, please pull the tab in
the battery cover. If there is no tab, press the power button for
3 seconds if needed. Once your product is installed and
configured, it will appear in your Devices list in settings.
- To take the first measurement, step on the scale with bare feet.
Your name, or trigram (as configured in the Withings application),
will appear on the scale’s screen at the end of the weight
measurement: it means your scale has correctly identified you
and the measurements sequence (as defined in the Withings
application) will follow.
- If it is not the case, the measurement will most likely appear in
“Unknown Measurements” in the Withings application.
Please assign it to your user so that the scale can automatically
recognize the user during the next weigh-in.
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EN-USEN-US Troubleshooting — Withings Body Comp
If you cannot fix the problem using the following troubleshooting instructions, please contact Withings or go to: withings.com/support
Problems Solutions
Scale does not wake up when I step on it. - Make sure your Withings Body Comp has functional alkaline cells.
Change them if necessary.
I’m having syncing issues with my scale. - Make sure that your Withings Body Comp appears in Devices in
the Withings application. If not, please install it.
- Make sure your Withings Body Comp has functional alkaline
batteries. Change the batteries if necessary.
- If your Withings Body Comp is configured with Wi-Fi, make sure
your router is plugged in, that your Wi-Fi is operational, and that
the scale is in range of your router.
- If necessary, reboot your scale by removing a battery.
- If necessary, reboot your mobile phone.
I want to change the units of my scale (lb, kg, st lb). - Press the button located on the back side of your scale.
- Press the button again to make the arrow point towards the right unit.
- Press the button once more and maintain it until the progress bar
is complete.
Technical specifications Wireless information
Product Name: Withings Body Comp
Model: WBS12
Battery Life: 15 months typical use
Power Source: Four (4) alkaline cells - AAA
Heart Rate Measurement Range: 30 bpm to 230 bpm
Display: Color 2.86 inch LCD screen
Weight Withings Body Comp: 2.2kg
Operation time: 30 seconds
Parts in contact with the skin: Glass plate of the scale
Weight Units: Kilograms (kg), Pounds (lb), Stone (st lb)
Weight range: 5kg - 200kg I 11lb - 440lb I 1st - 31st
Electrodermal Activity Score measurement accuracy: <0.1%
Transport and storage conditions:
-10°C (14°F) — 50°C (122°F)
10% — 90%
86kPa — 106kPa
Max altitude: 2000 m
Operation conditions:
5 °C (41 °F) — 35 °C (95 °F)
20 % — 80 %
86kPa — 106kPa
Max altitude: 2000 m
IP Protection level: IP22
Mode of operation: Continuous Operation
Expected product life: 3 years
The wireless communication of the Withings Body Comp is
supported by BLE and WiFi communication. This communica-
tion is established between the Withings Body Comp and the
Withings application. The communication between the Withings
Body Comp and the Withings application is encrypted through
an exchange of a paired key.
The communication latency between the Withings Body Comp
and the Withings application takes less than 10 seconds when
the Withings Body Comp and the smartphone are less than 16
feet (5 meters) apart.
The communication between the Withings Body Comp and the
Withings application is not modified with sources of interference
located within 5 meters. Wireless coexistence has been tested in
accordance with the following standards:
- ANSI C63.27:2017 and,
- AAMI TIR69:2017/(R2020)
Electromagnetic disturbances have been tested in accordance
with the standard ANSI AAMI IEC 60601-1-2:2014.
Mode Frequency Band (MHz) Maximum Output Power (dBm)
BT LE 2402-2480 5 dBm
WLAN 2412-2462 16 dBm
Wireless Specifications
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Cleaning, Maintenance and Storage
Cleaning and maintenance the Withings Body Comp
- It is recommended to clean the glass plate of the scale before
each measurement.
- Use only a cloth dampened with warm water to clean your scale.
The use of any detergents or cleaners may cause irreversible
damage to the conductive coating on top of the glass plate.
- Do not use the device while doing cleaning and maintenance
operations.
Storage
- Store the device in a clean and safe location between use.
- If storage conditions are dierent from the operating
conditions indicated in the technical specifications,
wait 30 minutes before taking a measurement.
RF Statement
Medical electrical equipment needs special precautions regarding
EMC and needs to be installed and put into service according to
the EMC information provided in the accompanying documents.
Portable and mobile RF communications equipment can aect
medical electrical equipment.
Guidance and manufacturer’s declaration-electromagnetic emissions
Withings Body Comp is intended for use in the electromagnetic environment specified below.
The customer or the user of the Withings Body Comp should ensure that it is used
in such an environment.
Emissions Test Compliance Electromagnetic environment – guidance
CE emissions CISPR11 Group 1 Withings Body Comp uses RF energy only for
its internal function. Therefore, its RF emissions
are very low and are not likely to cause any
interference in nearby electronic equipment.
RE emissions CISPR11 Class B
Harmonic emissions
IEC 61000-3-2
N/A Withings Body Comp is suitable for use in all
establishments, including domestic establish-
ments and those directly connected to the
public low-voltage power supply network that
supplies buildings used for domestic purposes.
Voltage fluctuations/Flicker
emissions IEC 61000-3-3
N/A
Safety and performance Safety and performance
Declaration: electromagnetic emissions and immunity for equipment and systems that are not life-supporting and are specified for use
only in a shielded location.
Declaration – electromagnetic immunity
Withings Body Comp is intended for use in the electromagnetic environment specified below.
The customer or the user of the Withings Body Comp should ensure that it is used in such an environment.
Immunity test IEC 60601 Test Level Compliance Level Electromagnetic environment – guidance
Conducted RF
IEC 61000-4-6
3 Vrms
150kHz to 80MHz
N/A N /A
Radiated RF
IEC 61000-4-3
3 V/m
80 MHz to 2.5 GHz
N/A Portable and mobile RF communications equipment should be used no
closer to any part of the equipment or system including cables than the
recommended separation distance calculated from the equation applicable
to the frequency of the transmitter. Interference may occur in the vicinity
of equipment marked with the following symbol: .
Electrostatic discharge (ESD)
IEC 61000-4-2
Contact: ±8 kV
Air: ±2 kV, ±4 kV, ±8 kV, ±15 kV
Contact: ±8 kV
Air: ±2 kV, ±4 kV, ±8 kV, ±15 kV
Floors should be wood, concrete, or ceramic tile. If floors are covered
with synthetic material the relative humidity should be at least 30%.
Electrical fast transient/burst
IEC 61000-4-8
2 kV for power supply lines
1 kV for input/output lines
N/A The main power quality should be of the kind used in a typical commercial or
hospital environment
Surge IEC 61000-4-5 1 kV differential mode
2 kV common mode
line(s) to line(s):
+/- 1kV
The main power quality should be of the kind used in a typical commercial or
hospital environment
Voltage dips, short
interruptions and voltage
variations on power supply
input lines IEC 61000-4-11
-5% UT (95% dip in UT) for 0.5
cycles, -40% UT (60% dip in UT)
for 5 cycles, -70% UT (30% dip in
UT) for 25 cycles, -5% UT (95%
dip in UT) for 5 sec
N/A The main power quality should be of the kind used in a typical commercial
or hospital environment. If the user of the equipment or system requires
continued operation during power main interruptions, it is recommended
that the equipment or system be powered from an uninterruptible power
supply or a battery.
Power frequency (50/60Hz)
magnetic field IEC 61000-4-8
30 A/m
50 Hz or 60 Hz
30 A/m
50 Hz or 60 Hz
The power frequency magnetic field should be at levels characteristic
of a typical location in a typical commercial or hospital environment.
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This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
FCC Caution: Changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency en-
ergy and, if not installed and used in accordance with the instruc-
tions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is
Federal Communication Commission interference statement
encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should
be installed and operated with a minimum distance of 20 cm
between the radiator & your body.
This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
Country Code selection feature to be disabled for products
marketed to the US/CANADA
Actuation of European directive 2012/19/EU, for reduction in use
of dangerous substances in the electric and electronic device
and for garbage disposal. The symbol applied on the device or
its packaging means that at the end of its useful life, the product
should not be disposed of with domestic waste. At the end of
the device’s useful life, the user must deliver it to a collection
center for electric and electronic garbage, or return it to the
retailer when purchasing a new device. Disposing of the product
separately prevents possible negative environmental and health
consequences deriving from inadequate disposal.
Disposal
It also allows the recovery of materials it is composed of to
save energy and resources and avoid negative eects to the
environment and health. In case of abusive disposal of devices
by the user, will be applied administrative endorse-ments in
compliance with current standards.The device and its parts must
be disposed of as
appropriate, in accordance with national or regional regulations.
FR
Warranty
Need help?
withings.com/support
Withings™ Two (2) Years Limited Warranty - Withings Body Comp
Withings, 2 rue Maurice Hartmann, 92130 Issy-les-Moulineaux,
(«Withings») warrants the Withings-branded hardware product
(«Withings Product») against defects in materials and workman-
ship when used normally in accordance with Withings’ published
guidelines for a period of TWO (2) YEARS from the date of
original retail purchase by the end-user purchaser («Warranty
Period»). Withings’ published guidelines include but are not
limited to information contained in technical specifications,
safety instructions or the quick start guide. Withings does not
warrant that the operation of the Withings Product will be
uninterrupted or error-free.
Withings is not responsible for damage arising from failure to
follow instructions relating to the Withings Product’s use.
Security
Withings recommends that you add a passcode (personal
identification number [PIN]), Face ID or Touch ID (fingerprint)
to your phone to add a layer of security. It is important to secure
your phone since you will be storing personal health information.
Users will also receive additional update notifications on the
device via the Withings application, and updates are delivered
wirelessly, encouraging rapid adoption of the latest security fixes.
Do not install the device on a smartphone that you do not own.
Do not use a public Wi-Fi network you don’t know. Use a trusted
Wi-Fi network with your device.
The Withings application is not intended to be used on a computer.
No indication of anti-virus software is needed.
Only use ocial app stores to download the Withings application.
In case of doubt, use the link go.withings.com.
Equipment Symbol Description
1282
Do not dispose of this product
as unsorted municipal waste,
take it to electronic recycling.
Read the Instruction Manual
before use
Direct Current
The CE labeling certifies that
the product complies with the
general safety and performance
requirements of Regulation
2017/745
Medical device
Medical device manufacturer
Temperature range
Upper and lower limits
of pressure
Upper and lower limits
of relative humidity
Ingress of water or
particulate matter
IP22
!
Type BF-Applied Part
(glass plate)
Do not use if package
is damaged and consult
instructions for use
Caution
Regulatory Compliance
Mark
Complies with FCC
regulations
Unique device identifier
Serial number
FSC
Importer
Swiss Authorized
Representative
Australian sponsor
Emergo Australia
Level 20, tower II, Darling Park,
201 Sussex Street,
Sydney, NSW 2000,
Australia
UK Responsible Person
Emergo Consulting (UK) Ltd
c/o Cr360 – UL International
Compass House, Vision Park
Histon
Cambridge CB24 9BZ
United Kingdom