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Contents
Safety information........................................................................................ 4
Conventions.......................................................................................................................................................... 4
Product statements............................................................................................................................................. 4
Learn about the printer................................................................................ 7
Printer configurations..........................................................................................................................................7
Using the control panel......................................................................................................................................8
Customizing the home screen......................................................................................................................... 9
Understanding the status of the indicator light........................................................................................... 9
Selecting paper...................................................................................................................................................10
Set up, install, and configure.....................................................................15
Selecting a location for the printer................................................................................................................ 15
Attaching cables.................................................................................................................................................16
Installing optional trays.....................................................................................................................................16
Setting up and using the home screen applications.................................................................................17
Loading paper and specialty media.............................................................................................................. 18
Installing and updating software, drivers, and firmware.........................................................................23
Networking..........................................................................................................................................................25
Configuring the SMTP server......................................................................................................................... 27
Printing the Menu Settings Page...................................................................................................................27
Secure the printer.......................................................................................28
Erasing printer memory................................................................................................................................... 28
Restoring factory default settings................................................................................................................. 28
Statement of Volatility...................................................................................................................................... 28
Print.............................................................................................................. 29
Printing from a computer.................................................................................................................................29
Printing from a mobile device........................................................................................................................ 29
Configuring confidential jobs......................................................................................................................... 30
Printing confidential and other held jobs..................................................................................................... 31
Printing a font sample list................................................................................................................................ 32
Placing separator sheets between copies................................................................................................. 32
Canceling a print job........................................................................................................................................ 32
Contents 2
Adjusting toner darkness................................................................................................................................ 32
Use printer menus...................................................................................... 33
Menu map............................................................................................................................................................33
Device...................................................................................................................................................................33
Print....................................................................................................................................................................... 42
Paper.....................................................................................................................................................................48
Network/Ports.................................................................................................................................................... 50
Security................................................................................................................................................................ 63
Cloud Connector............................................................................................................................................... 67
Reports................................................................................................................................................................. 67
Troubleshooting.................................................................................................................................................68
Maintain the printer....................................................................................69
Checking the status of parts and supplies................................................................................................. 69
Configuring supply notifications....................................................................................................................69
Setting up e‑mail alerts....................................................................................................................................69
Viewing reports..................................................................................................................................................70
Ordering parts and supplies...........................................................................................................................70
Replacing parts and supplies.......................................................................................................................... 71
Cleaning the printer..........................................................................................................................................80
Saving energy and paper................................................................................................................................80
Moving the printer to another location.........................................................................................................81
Shipping the printer.......................................................................................................................................... 82
Troubleshoot a problem.............................................................................83
The printer is not responding.........................................................................................................................83
Network connection problems...................................................................................................................... 84
Issues with supplies..........................................................................................................................................85
Clearing jams......................................................................................................................................................86
Paper feed problems........................................................................................................................................96
Printing problems.............................................................................................................................................. 99
Color quality problems................................................................................................................................... 128
Contacting customer support........................................................................................................................ 131
Notices........................................................................................................132
Index............................................................................................................ 141
Contents 3
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 4
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 5